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What Is Remote Assistance?

There are certain software malfunctions that are a bit more difficult to handle: in such circumstances, we advice our clients to opt for our remote assistance service. Through this method, Dell Support Ireland technicians make the clients download a simple and non invasive tool to download. Once downloaded, these technical experts can remotely access the client’s system troubleshoot the issues from their end. All this happens in a completely supervised environment and the client can opt out of this connection any time he/she wants.